For certain types of listings, it can be prudent to collect a damage deposit in case customers or their guests damage equipment or facilities during the booking. For example, a winery that books wedding receptions might include a damage deposit to cover any damage caused by the wedding guests.
It is a good practice to describe the store's damage deposit policies in the listing's Terms &Â Conditions. For example, you will want to explain what happens to deposits if the customer reschedules, cancels, or doesn't show up for a booking. You will also want to explain how damage deposits are refunded.
Note: Damage deposits are different from deposit pricing. Deposit pricing allows the customer to pay a deposit to book a listing instead of the full listing price.
| 1. | Click Manage and select Listings. |
| 2. | On your Listings page, scroll down to the listing and click Edit below the listing name. |
| 3. | Click the Edit button above the calendar. |
The Pricing, Availability & Extras dialog displays.
| 4. | Click Extras. |
| 5. | Under Other Fees, in the Damage Deposit field, enter the dollar amount that you want to collect. Damage deposit amounts vary, but a good practice is to charge 50% of the listing price. |
| 6. | Click Save. |
Now, customers will be charged the damage deposit when they book the listing on your website:
| 7. | (Optional) Click the Edit button to the right of the Terms & Conditions, enter any relevant information regarding the damage deposit, and click Save. |
Comments
0 comments
Please sign in to leave a comment.