Issuing a refund to a customer

There are a variety of reasons why you might have to issue a refund to a customer. For example, a customer might make a booking and decide at a later time that they want to cancel it. If the customer is eligible for a refund (based on the cancellation policy), you must look up the customer's booking and manually enter a refund in PlaceFull.

Note: Always follow the applicable policy (listing policy or store policy) for refunds. Issue the customer's refund before you cancel their booking in PlaceFull. Refunds are not automatically issued when you cancel a booking. You can only use PlaceFull to issue refunds for bookings that were paid by credit card or debit card. Bookings that were paid by cash or check must be refunded using your in-store point-of-sale (POS) system.

If the listing was only booked by one customer, their booking details display automatically. However, if the listing was booked by more than one customer, they will be listed below the booking date and time. To see the customer's booking details, click the i icon beside their name.

Follow the applicable policy (listing policy or store policy) when entering the refund amount(s). For example, at many businesses, customers may only be eligible for a partial refund if they cancel a booking after a certain amount of time has passed. Similarly, deposits on some bookings may be non-refundable.

An email is sent to the customer to confirm their refund.

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