If a customer makes a booking and realizes that they can't come on that date or time, they must contact the store to request assistance with rescheduling their booking. When this happens, you must look up the customer's booking and manually change the date or time in PlaceFull.
Note: If you cannot reschedule the booking to another date and time, you can offer to switch the customer's booking to another listing. Refer to the topic Switching a customer booking to a different listing for more information. If switching the booking is not possible, follow your store's policies regarding refunding and canceling the booking.
| 1. | (Optional) Search for the existing customer booking. |
| 2. | Click Calendar. |
| 3. | Click Week or Month. |
| 4. | Use the navigation options to go to the applicable date. |
| 5. | (Optional) In the panel to the right of the calendar, from the Quick listing manager, select the listing that the customer booked. The calendar will only show bookings for that listing. This can make it easier to find the customer's booking in the calendar. |
| 6. | Click the customer's booking. |
If the listing was only booked by one customer, their booking details display automatically. However, if the listing was booked by more than one customer, they will be listed below the booking date and time. To see the customer's booking details, click the i icon beside their name.
| 7. | (Optional) Change the date and time of the customer's booking. |
Note: Make sure the listing is available on the new date and time. For example, if a class is only offered twice a month, select one of the dates the class is available. You should also make sure there are no restrictions on the new date and time, such as periods of time that are blocked off or have notes about limited resources.
| 8. | Click Save Changes. |
An email is sent to the customer to confirm the change to their booking.
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