Troubleshooting listings that appear unavailable

There are three reasons why a listing may appear unavailable to customers:

• That period of time has been blocked off in the booking calendar

• The minimum notice period for the listing has passed

• There are no more spots available (the listing is sold out)

Unblocking a listing in the booking calendar

If a listing was accidentally blocked from customer bookings, you can unblock it.

1.

Click Calendar.

2.

Click Week or Month.

3.

Use the navigation options to go to the applicable date.

4.

In the panel to the right of the calendar, from the Quick listing manager, select the listing that you want to unblock.

5.

In the calendar, click the gray box for the blocked off period of time. The Edit Existing Unavailable Time dialog displays.

6.

Click Delete. (The button is grayed out until you hover your mouse over it.)

The gray box will disappear from the calendar. This is because the block has been removed for the listing. The block remains for other listings.

Changing the minimum notice period for the listing

If the minimum notice period has passed, you will need to reduce or remove the minimum notice period to open up the listing for booking.

1.

Click Manage and select Listings.

2.

On your Listings page, scroll down to the listing and click Edit below the listing name.

3.

Click the Edit button above the calendar.

The Pricing, Availability & Extras dialog displays.

4.

Scroll down to the Minimum Notice section. Reduce or remove the Time required before booking so there is sufficient time for you or the customer to book the listing.

5.

Click Save.

Checking if there are spots available

1.

Click SmartFull.

2.

Click Manage Reports.

3.

Click Bookings.

4.

Click Class Availability.

5.

Select the listing the customer wants to book.

6.

Do one of the following:

• Select the date the customer wants to book.

• Select a span of days, including the date the customer wants to book.

7.

Click Run.

8.

Check if spots are available for the customer's desired date and other dates:

• Total Spots: The maximum number of spots that can be booked for the date.

• Spots Booked: How many spots are currently booked.

• Spots Remaining: How many spots are remaining that can be booked for the date.

9.

If there are insufficient or no spots available for the customer's desired date, check if the customer would be interested in booking on another date with more availability.