About checkout questions

You can use PlaceFull to define a catalog of questions that your store frequently asks customers about bookings or online purchases. You can then assign any applicable questions to your listings and products. Customers will be prompted to answer the questions during the checkout process.

Assigning questions to listings and products streamlines the booking and purchase process by eliminating the need for follow-up calls to clarify customer requirements.

Below are some examples of checkout questions you might ask customers:

• For events where food is served:
  • Does anyone attending this event have a food allergy? What is the food allergy?
  • Does anyone attending this event require a vegan or vegetarian meal? Please specify.
• For events to celebrate people and life events:
  • What is the name of the child who is having the birthday?
  • What birthday are they celebrating?
  • Does the child have a favorite color, animal, or song?
• For products or add-ons:
  • Which three paint colors do you prefer?
  • What color flowers do you prefer?
  • Do you prefer chocolate or vanilla cake?

It is a good practice to add legal disclaimers, such as limitations on responsibility, to the Terms & Conditions for a listing. You can also use the Terms & Conditions to explain the store's policies and practices regarding customer requests.